Goto Membership Ltd and Goto Solutions Ltd are committed to ensuring the protection of your privacy. When you provide information through our websites, rest assured that it will be used in accordance with this privacy policy, as well as in compliance with the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003, and the General Data Protection Regulation (GDPR) 2018. Goto Membership Ltd and Goto Solutions Ltd are the data controllers and are responsible for your personal data (“we,” “us,” “our” in this privacy notice). Our contact details are provided below:

Goto Membership Ltd  Maritime House Business Centre, 16 Ball’s Rd, Oxton, Birkenhead, Prenton CH43 5RE 0330 159 2010     Email: reception@gotomembership.co.uk

Goto Solutions Ltd Maritime House Business Centre, 16 Ball’s Rd, Oxton, Birkenhead, Prenton CH43 5RE 0330 159 2010

We may update this policy periodically, and it is effective from 06/12/2023.

What We Collect

We may collect the following information:

• Your name and job title.
• Contact information, including your email address, postal address, and telephone number.
• Demographic information, such as postcode, preferences, and interests.
• We do not collect any special categories of data.

It is crucial that the personal data we hold about you is accurate and up-to-date. Please inform us promptly if there are changes during your relationship with us.

Legal Basis for Processing Your Data

We collect data based on one or more of the following legal bases:

• Explicit opt-in consent for marketing activities directed at individuals/sole traders/partnerships.
• Fulfillment of contractual obligations for contact information needed to provide quotations or estimates.
• Legitimate interests for corporate email addresses used for commercial marketing, customer satisfaction, product development, and service improvement and

How Your Data is Collected

We employ various methods to collect data from and about you, including:

• Direct interactions when you fill in a form or correspond with us.
• Third parties, such as purchased mailing lists.
• Automated technologies or interactions, such as the collection of technical data through website interactions or cookies (see below for details).

Use of Information

We use, store, and process collected information to:

• Understand your needs and provide better services.
• Administer any accounts you may have with us.
• Improve our products and services.
• Send promotional emails about new products, services, special offers, or other information you may find interesting.
• Conduct market research and surveys with your explicit consent.

Data Retention

We retain your personal information for the minimum time necessary for the purpose for which it was collected, approximately 6 years for financial and transactional data.

Controlling Your Personal Information – Your Rights

You have the following rights:

• Opt-in consent for direct marketing purposes.
• Withdrawal of consent, data retention, and the right to be forgotten.
• Data portability.
• Access to your data.
• Rectification of inaccurate data.
• Objection to processing of your data.

To exercise these rights, contact us at reception@gotomembership.co.uk.

Disclosures of Your Personal Data

We do not sell, distribute, or lease your personal information to third parties without your permission or legal requirement. In case of business changes, your data may be disclosed to new owners, ensuring compliance with this privacy notice.

Security

We are committed to ensuring the security of your information. Access to your personal data is restricted to authorized personnel, and we follow appropriate security measures.

In case of a data security breach, we will notify the applicable regulator and affected individuals as required by law.

Complaints

For complaints, contact us at   sales@gotomembership.co.uk.

Use of Cookies

Cookies are used on our website to enhance your experience. You can choose to accept or decline cookies, but it may affect your website experience.

Cookies Policy

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help us improve your experience on our Website and provide essential functionality. Cookies can be either “session cookies” or “persistent cookies.” Session cookies are temporary and are deleted from your device once you close your web browser, while persistent cookies remain on your device until they expire or are deleted manually.

2. How We Use Cookies

We use cookies for various purposes, including:

• • Essential Cookies:These cookies are necessary for the proper functioning of our Website. They enable you to navigate the site and use its features, such as accessing secure areas.
  • Analytical/Performance Cookies:These cookies allow us to analyze how visitors use our Website, so we can measure and improve its performance. For example, these cookies help us identify which pages are the most popular and how visitors move around the site.
  • Functionality Cookies:These cookies enhance your experience by remembering your preferences and choices (such as language or region) and provide personalised features.
  • Targeting/Advertising Cookies:These cookies are used to deliver advertisements relevant to you and your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

3. Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that blocking or deleting cookies may impact your experience on our Website and limit its functionality.

To manage your cookie preferences, you can usually find these options in your browser settings. Links to instructions for popular browsers are provided below:

• • Google Chrome:Manage cookies in Chrome
• • Mozilla Firefox:Enable and disable cookies that websites use to track your preferences
• • Microsoft Edge:View and delete browser history in Microsoft Edge
• • Safari:Manage cookies and website data in Safari on Mac

4. Third-Party Cookies

We may also allow third-party companies, such as advertising and analytics partners, to use cookies on our Website. These third parties may collect information about your online activities over time and across different websites. We do not have control over these third-party cookies, and their use is governed by the privacy policies of the respective third parties.

By continuing to use our Website, you consent to the use of cookies as described in this Cookies Policy. If you have any questions or concerns about our use of cookies, please contact us at the email address provided in our Privacy Policy.

Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites, and you should review their privacy statements.

This privacy policy is comprehensive, but please feel free to reach out if you have any questions or concerns.

 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised Privacy Policy will be effective immediately upon posting.

By using our Website, you consent to the terms of this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address provided above.